Rage, Reload, Repeat: The Messy Truth About Britain's Viewer Complaint Machine
British audiences have never been shy about telling broadcasters exactly what they think — but somewhere between the Ofcom hotline and the Twitter pile-on, casual disapproval became a full-blown power movement. We investigate whether viewers have genuinely seized control of the remote, or whether the whole outrage cycle is an elaborate piece of theatre nobody's admitting to directing.